Refund Policy

Customer satisfaction is important to Figaro Express Delivery Services. We strive to provide dependable service on every order.

Eligibility for Refunds

Refund requests may be considered when:

• A scheduled service was not provided by our company
• A delivery was cancelled by our company
• A billing error occurred on our end
• Duplicate payments were processed

Non-Refundable Situations

Refunds generally will not be issued for:

• Customer scheduling mistakes
• Incorrect addresses provided by the customer
• Failed deliveries caused by recipient unavailability
• Weather-related delays
• Traffic-related delays
• Circumstances outside company control

Refund Request Process

Customers should submit refund requests by contacting us directly:

Phone: 505-353-7764
Email: tense818@yahoo.com

Please include the following information with your request:

• Customer name
• Service date
• Contact information
• Description of the issue

Review Process

All refund requests are reviewed individually. We may request additional documentation to process your request. We aim to acknowledge all refund requests within two business days of receipt.

Refund Timeframe

Approved refunds may take 5–10 business days to process, depending on your banking institution and payment provider.

Partial Refunds

Partial refunds may be issued in situations where services were partially completed or were affected by circumstances beyond our reasonable control.

Policy Updates

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date.

Contact Information

Figaro Express Delivery Services
10408 Figaro Dr NW
Albuquerque, NM 87114

Phone: 505-353-7764
Email: tense818@yahoo.com